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November 30 After Nov.28从11月16日开的con call开始的七个工作日里面,就为了k客户而奔波忙碌。看着自己的的expense report里的ot交通费,赫然发现,原来几乎每天都在加班,从来没有这样同时做那么多事情,同时要完成那么多parties的协调,并且,还要慢慢熟悉新老板,以及新的合作同事的工作习惯。
七个工作日的努力,终于在28日划上了句号。我不愿意评论它结束的时候,用上“完美”这个词语。太多不完美的东西呈现在我脑海里,我虽然看到自己七日之间的成长,却也看到自己能力不足的一面。最最最不应该的是,我的EQ实在是不够高。我记得以前在O做helper的时候,nancy姐姐曾经教育我,在event的时候无论遇到什么事情,都要保持镇定至少要给别人一个错觉是,现在事情还行,你可以handle。
而在活动那天,事情多,事情烦,客户complain,被王八的政府某个代理公司的人指着我来骂(谁是客户都弄不清楚),号称五颗星某酒店极度劣质的服务态度,已经某些supplier的不配合(拿个饭都要说希望我去拿,搞不清楚甲方乙方关系吗?)无暇兼顾媒体,导致有些媒体对着我也complain,总之,是我联系所有人,于是所有人的不满都会找我。只是慢慢的,连我都开始lost temper了。不应该的,着实不应该。
就算酒店服务态度超级无敌差,我也不应该lost temper;
就算supplier的iq不高,我也应该表示理解;
就算客户的无礼要求以及冷眼相对,我也应该给予笑容;
就算那个王八organizer的气焰嚣张,我也应该义正言词。
总之,我应该表现的从容淡定,不卑不亢;
可惜我没有。
面对客户的抱怨有时候我会有点慌张;
面对organizer的嚣张气焰,有时候我也立场不坚定,表现软弱;
面对酒店和supplier,我后来都表现有些不耐烦;
总之不会很好的控制自己的脾气。
活动结束后,我真的,一点都不想笑。
看到自己有点混乱的工作,似乎否定了自己全部的付出成果。
当a老板和f姐姐对我说,crystal不要理他们,活动已经结束了,就不要想了,你已经做得挺好的了。
我就红了眼眶。
或许,连这个我都不应该表现出来的。
在上司面前,或许真的不应该表现一丁点的软弱。
看到了好多好多的不足,也发现了,实际操作与看上去的区别。以前看着isa姐姐和小t负责deco,负责联系,负责这个负责那个,总觉得程序都是一样。却也忽略了,每个活动的特殊性,有些东西,真的只有实际经历,甚至摔倒,才能知道有多痛,并且应该怎么样。
这是一次很好的lesson,我不怕有多累,我只怕我什么都学不到;我不怕摔得有多痛,我怕的是自己的软弱与轻易放弃。
其实一切都还好,真的。那天晚上和同事们很开心了结束晚餐时间,虽然回到家里还是灵魂游离在外一样,但是我告诉自己,过去了,就不要在想了。想就想improvement,而不是全盘的否定与排山倒海的挫败感。
现在的我,心情还好。真的。仿佛重重的摔了一下,反而更清醒了。以后好好学呗,经历了一次,不完美中的完美,下次一定会做得更efficient,会更好的。
cheer up。。。i always tell myself...smile:) November 25 I have a dream记得上阅读课的老师,老师提了一下说马丁路德金说过什么?大家几乎异口同声: I have a dream。 其实真正了解这篇演讲的人少之又少,大家都是被这么一句话 I have a dream 所震撼,被记住。
一个简单得不过再简单的句子了——I have a dream。
小时候总以为梦想会很容易被实现,那种得来全不费功夫的原因是因为父母的宠爱,是因为别人的宽容。慢慢的,我们开始淹没自己的梦想,减少自己的梦想,最后抱怨自己的梦想,说:“我不是没有尝试过,真的,我们不得不向现实低头,这太难了”于是,我们不再说 I have a dream.却改成大声嚷着:"hell the dream~"
昨晚和一个朋友吃饭,只听他不断的抱怨进入外企有多难,进入top500对于他这个专业来说是天方夜谈,他有很多的东西想做,却有很多考试没有考。我不想打击他,真的。我只是想说,你为你的梦想付出了多少?
在羡慕别人能拿到好的offer的时候,在看看自己窘迫的状况的时候,你为什么不看看,起初站在同一个起跑线的我们,为什么会越走越分离?是真的天资不够吗?还是你做的努力,根本就不够?
又一个好朋友拿到了宝洁的intern offer,我很是为她感到骄傲与高兴。从04年到06年,两年时间,她终于如愿以偿。而也因此证明,不要因为一次偶然的失败而否认自己的talent, if u have a dream, make ur dream come true.
星期四的全天training中,有一个环节是在和客户谈话时候的层层深入的培训。
how is ur life? balabalbala?
anything else? balabalabala...
...
目的虽然是要我们懂得如何give a rappont, 但是似乎身边的同事都把它用作了一个放开聊天的机会。彼此了解的更多,也了解自己更多。当rox问我,how is ur life 的时候,我突然觉得我的生活真的如此的丰富,在现在它全部计划与未来所填满,被未知的迷惑,进步的喜悦和挫折的沮丧而润色。我很满意的我现在的生活状态,很满意现在我的步伐,也很清楚的看到自己的弱点。
当rox问我是否有不满意的地方的时候,我承认我容易沮丧,容易被挫折弄得心情不好,但是我觉得,能意识到就是好的。向rox一样,positive的去看待事情,站在不同的角度,你能看到事情不同方向的美丽。总有一个角落,会透进来阳光。重要的是,不要放弃自己的,和自己最初的梦想。
pls make your dream come true.
November 21 坏脾气今天对wes同学发脾气了,老毛病犯了。
昨天和pat逛街,pat说,我被人评价是从来不懂得生气哦。我却悻悻的说,好像我老是被人说脾气大,你见过我发脾气吗?唉。。好像是高中同学都见过发飙的样子,所以她们都会说,在外遇到不爽要吵架的时候我在就好了。
已经告诉自己n次了,坏脾气,要改正。
要改正,坏脾气。。
笑,微笑。。。
忙。。。忙s了。。grow up得快,挺好的。但是不能因此助长自己的坏脾气。。。乖。。 November 19 越来越差学习的状态不是太好了,觉得错误率竟然又上升了.本来觉得阅读做得不错的,但是好象近两天做的几篇,有点让我郁闷.逻辑好象掌握了一点方法,但是不稳定...要不就好到可以欣喜若狂,要不就衰到贴地.
数学就更晕菜,昨天上了基本的统计原理,根本就没有接触过的概念.哎...排列组合是我的弱项,唯一觉得欣慰的是,上课能听懂老师在讲什么,逐渐复苏的亘古时代的数学记忆.还是秉承高中的原则,尽力吧,尽量达到中国人的平均水平.
是挺郁闷的,觉得好象还没有飞跃已经到了瓶颈了;但是却也反复告诉自己,要take it easy,不就是一场考试而已.考的好坏的结果对实际的影响并没有那么重要了,可能唯一比较大的损失就是2百多刀的考试费,但是大不了俺再考一次,总是没有高考壮烈吧.
自我安慰的话要多多多多的说,放宽心,再好好重新的做题...
昨晚凌晨收到darling的短信,好吧,我就知道,你肯定会去见他的.然后再重蹈覆辙,哎...其实这样也好,说不定兜兜转转你们都回到彼此的原点。看了你的spz,突然真的挺羡慕你的.你可以如此循环的演绎一场爱恋,而我却转过头后,就是一次彻底的farewell.
突然看到今天的日期是19号,以前我对19号异常敏感.逐渐淡化的这个数字的意识,逐渐冷下来的思念与感情,却没有抹掉足以让我唏嘘的回忆.早就没有想两年前的19号,3年前的19号了.日子于我而言,应该每天都是一样的.
突然很想祝福你,真的.
如果他这次回来,是一场回归;那你就用拥抱的姿势,留住你盼望已久的温暖吧.没有什么不见的,这样很好,你和connie如果都能找到让自己幸福的目的地,那就很好了:)
November 17 OT好久没有OT了,好像事情就那么一下子之间多起来。办公室里按时下班的人越来越少了,偶就知道,好日子其实不多。
不太习惯OT的日子了,很多东西在等confirm,很多东西需要修改,很多环节需要联系。timeline很紧,人也很紧,告知supplier deadline的时候可以很明显的感到他们惊愕了几秒钟的表情。
恩,好像,不是那么习惯OT了。
小白好可怜的一天都在打电话,intern说今天我和小白的电话好多,我却觉得日子忙碌得有点愕然。
这个钟点,半年前我认为是正常下班时间,为什么现在却有点不太自在。
明天还要上课,据说调课了,数学作业还没有做呢。。。唉。。。
昨天本来应该不开心的,却做了一个好梦。很奇怪。
有时候自以为是的东西,其实什么都不是,如果只能靠想像能让日子有点甜头,是否就应该心满意足?
TMD,疯了,不知所云,情绪不稳定。。。 November 15 容易吗?从同事msn的签名里转载过来的,立刻发给了浩力同学,哎,外表看似光鲜的我们,容易吗?
以下字字肺腑啊。。。
大家要对我好一点。。。。
投身公关英勇无畏, 西装革履貌似高贵, 其实工作极其琐碎, 为了业绩吃苦受累, 客户一叫立即到位, 鞍前马后终日疲惫, 陪吃陪喝就差陪睡, 公司内部沟通到位, 否则处处跟你作对, 业务挣抢费率跳水, Pitch媒体就差下跪, 一年到头加班受罪, 劳动法规统统作废, 身心憔悴暗自流泪。 November 10 黑头发阔别三年的黑头发又回来了,纯天然,没有经过任何烫染的折磨,好舒服~~
看到镜子里有点陌生的自己,没有想到俺的头发又恢复到了大一时候的自然状态。。。开心
这一个星期睡眠都还可以,能保证5-6个小时,比较熟的睡眠。老是做梦,竟然还会梦见我们老板被人绑架,我们拯救她的方法竟然是唱k~~
妈妈叫我重新照护照的相片,说以前照的实在是太丑了,不要拿出来丢人现眼,哪有这样当人家妈妈的。。。
重新照了,果然发现,某些东西没有改变,(具体不阐明,大家心照)但是神态好像明显老了,不就相隔两年嘛。。。哭。。。唉。。。 What it takes to be great很惭愧的说,周一到周二都没有怎么看书。昨天晚上做了点阅读,发现错误率上升了,随即郁闷一番。我很容易被打击,很容易怀疑自己。wes同学推荐我看一篇文章,secrets of greatness。让我触动很大,的确,我们经常用没有talent来给自己做不努力的借口,用偶尔的挫折来给自己定义失败。
于是开始懒散,放弃,并归功于,我没有talent。
文章很长,我很认真的一点一点一点的把它看完。我不是想成为多么出色的人,而在基本的目标内,想最大限度的发挥自己的潜能。
或许我对数字不敏感,但是我不应该因为不敏感而害怕数学,是时候看看数学和逻辑了。我记得看克林顿自传的时候他说过,感谢过去的失败,促进今天的成功。
希望失败只是成功的一个过程, practice n hard working bring success.
share with u all:
What it takes to be great
Research now shows that the lack of natural talent is irrelevant to great success. The secret? Painful and demanding practice and hard work
(Fortune Magazine) -- What makes Tiger Woods great? What made Berkshire Hathaway (Charts) Chairman Warren Buffett the world's premier investor? We think we know: Each was a natural who came into the world with a gift for doing exactly what he ended up doing. As Buffett told Fortune not long ago, he was "wired at birth to allocate capital." It's a one-in-a-million thing. You've got it - or you don't. Well, folks, it's not so simple. For one thing, you do not possess a natural gift for a certain job, because targeted natural gifts don't exist. (Sorry, Warren.) You are not a born CEO or investor or chess grandmaster. You will achieve greatness only through an enormous amount of hard work over many years. And not just any hard work, but work of a particular type that's demanding and painful. Buffett, for instance, is famed for his discipline and the hours he spends studying financial statements of potential investment targets. The good news is that your lack of a natural gift is irrelevant - talent has little or nothing to do with greatness. You can make yourself into any number of things, and you can even make yourself great. Scientific experts are producing remarkably consistent findings across a wide array of fields. Understand that talent doesn't mean intelligence, motivation or personality traits. It's an innate ability to do some specific activity especially well. British-based researchers Michael J. Howe, Jane W. Davidson and John A. Sluboda conclude in an extensive study, "The evidence we have surveyed ... does not support the [notion that] excelling is a consequence of possessing innate gifts." To see how the researchers could reach such a conclusion, consider the problem they were trying to solve. In virtually every field of endeavor, most people learn quickly at first, then more slowly and then stop developing completely. Yet a few do improve for years and even decades, and go on to greatness. The irresistible question - the "fundamental challenge" for researchers in this field, says the most prominent of them, professor K. Anders Ericsson of Florida State University - is, Why? How are certain people able to go on improving? The answers begin with consistent observations about great performers in many fields. Scientists worldwide have conducted scores of studies since the 1993 publication of a landmark paper by Ericsson and two colleagues, many focusing on sports, music and chess, in which performance is relatively easy to measure and plot over time. But plenty of additional studies have also examined other fields, including business. No substitute for hard work
The first major conclusion is that nobody is great without work. It's nice to believe that if you find the field where you're naturally gifted, you'll be great from day one, but it doesn't happen. There's no evidence of high-level performance without experience or practice. Reinforcing that no-free-lunch finding is vast evidence that even the most accomplished people need around ten years of hard work before becoming world-class, a pattern so well established researchers call it the ten-year rule. What about Bobby Fischer, who became a chess grandmaster at 16? Turns out the rule holds: He'd had nine years of intensive study. And as John Horn of the University of Southern California and Hiromi Masunaga of California State University observe, "The ten-year rule represents a very rough estimate, and most researchers regard it as a minimum, not an average." In many fields (music, literature) elite performers need 20 or 30 years' experience before hitting their zenith. So greatness isn't handed to anyone; it requires a lot of hard work. Yet that isn't enough, since many people work hard for decades without approaching greatness or even getting significantly better. What's missing? Practice makes perfect
The best people in any field are those who devote the most hours to what the researchers call "deliberate practice." It's activity that's explicitly intended to improve performance, that reaches for objectives just beyond one's level of competence, provides feedback on results and involves high levels of repetition. For example: Simply hitting a bucket of balls is not deliberate practice, which is why most golfers don't get better. Hitting an eight-iron 300 times with a goal of leaving the ball within 20 feet of the pin 80 percent of the time, continually observing results and making appropriate adjustments, and doing that for hours every day - that's deliberate practice. Consistency is crucial. As Ericsson notes, "Elite performers in many diverse domains have been found to practice, on the average, roughly the same amount every day, including weekends." Evidence crosses a remarkable range of fields. In a study of 20-year-old violinists by Ericsson and colleagues, the best group (judged by conservatory teachers) averaged 10,000 hours of deliberate practice over their lives; the next-best averaged 7,500 hours; and the next, 5,000. It's the same story in surgery, insurance sales, and virtually every sport. More deliberate practice equals better performance. Tons of it equals great performance. The skeptics
Not all researchers are totally onboard with the myth-of-talent hypothesis, though their objections go to its edges rather than its center. For one thing, there are the intangibles. Two athletes might work equally hard, but what explains the ability of New England Patriots quarterback Tom Brady to perform at a higher level in the last two minutes of a game? Researchers also note, for example, child prodigies who could speak, read or play music at an unusually early age. But on investigation those cases generally include highly involved parents. And many prodigies do not go on to greatness in their early field, while great performers include many who showed no special early aptitude. Certainly some important traits are partly inherited, such as physical size and particular measures of intelligence, but those influence what a person doesn't do more than what he does; a five-footer will never be an NFL lineman, and a seven-footer will never be an Olympic gymnast. Even those restrictions are less severe than you'd expect: Ericsson notes, "Some international chess masters have IQs in the 90s." The more research that's done, the more solid the deliberate-practice model becomes. Real-world examples
All this scholarly research is simply evidence for what great performers have been showing us for years. To take a handful of examples: Winston Churchill, one of the 20th century's greatest orators, practiced his speeches compulsively. Vladimir Horowitz supposedly said, "If I don't practice for a day, I know it. If I don't practice for two days, my wife knows it. If I don't practice for three days, the world knows it." He was certainly a demon practicer, but the same quote has been attributed to world-class musicians like Ignace Paderewski and Luciano Pavarotti. Many great athletes are legendary for the brutal discipline of their practice routines. In basketball, Michael Jordan practiced intensely beyond the already punishing team practices. (Had Jordan possessed some mammoth natural gift specifically for basketball, it seems unlikely he'd have been cut from his high school team.) In football, all-time-great receiver Jerry Rice - passed up by 15 teams because they considered him too slow - practiced so hard that other players would get sick trying to keep up. Tiger Woods is a textbook example of what the research shows. Because his father introduced him to golf at an extremely early age - 18 months - and encouraged him to practice intensively, Woods had racked up at least 15 years of practice by the time he became the youngest-ever winner of the U.S. Amateur Championship, at age 18. Also in line with the findings, he has never stopped trying to improve, devoting many hours a day to conditioning and practice, even remaking his swing twice because that's what it took to get even better. The business side
The evidence, scientific as well as anecdotal, seems overwhelmingly in favor of deliberate practice as the source of great performance. Just one problem: How do you practice business? Many elements of business, in fact, are directly practicable. Presenting, negotiating, delivering evaluations, deciphering financial statements - you can practice them all. Still, they aren't the essence of great managerial performance. That requires making judgments and decisions with imperfect information in an uncertain environment, interacting with people, seeking information - can you practice those things too? You can, though not in the way you would practice a Chopin etude. Instead, it's all about how you do what you're already doing - you create the practice in your work, which requires a few critical changes. The first is going at any task with a new goal: Instead of merely trying to get it done, you aim to get better at it. Report writing involves finding information, analyzing it and presenting it - each an improvable skill. Chairing a board meeting requires understanding the company's strategy in the deepest way, forming a coherent view of coming market changes and setting a tone for the discussion. Anything that anyone does at work, from the most basic task to the most exalted, is an improvable skill. Adopting a new mindset
Armed with that mindset, people go at a job in a new way. Research shows they process information more deeply and retain it longer. They want more information on what they're doing and seek other perspectives. They adopt a longer-term point of view. In the activity itself, the mindset persists. You aren't just doing the job, you're explicitly trying to get better at it in the larger sense. Again, research shows that this difference in mental approach is vital. For example, when amateur singers take a singing lesson, they experience it as fun, a release of tension. But for professional singers, it's the opposite: They increase their concentration and focus on improving their performance during the lesson. Same activity, different mindset. Feedback is crucial, and getting it should be no problem in business. Yet most people don't seek it; they just wait for it, half hoping it won't come. Without it, as Goldman Sachs leadership-development chief Steve Kerr says, "it's as if you're bowling through a curtain that comes down to knee level. If you don't know how successful you are, two things happen: One, you don't get any better, and two, you stop caring." In some companies, like General Electric, frequent feedback is part of the culture. If you aren't lucky enough to get that, seek it out. Be the ball
Through the whole process, one of your goals is to build what the researchers call "mental models of your business" - pictures of how the elements fit together and influence one another. The more you work on it, the larger your mental models will become and the better your performance will grow. Andy Grove could keep a model of a whole world-changing technology industry in his head and adapt Intel (Charts) as needed. Bill Gates, Microsoft's (Charts) founder, had the same knack: He could see at the dawn of the PC that his goal of a computer on every desk was realistic and would create an unimaginably large market. John D. Rockefeller, too, saw ahead when the world-changing new industry was oil. Napoleon was perhaps the greatest ever. He could not only hold all the elements of a vast battle in his mind but, more important, could also respond quickly when they shifted in unexpected ways. That's a lot to focus on for the benefits of deliberate practice - and worthless without one more requirement: Do it regularly, not sporadically. Why?
For most people, work is hard enough without pushing even harder. Those extra steps are so difficult and painful they almost never get done. That's the way it must be. If great performance were easy, it wouldn't be rare. Which leads to possibly the deepest question about greatness. While experts understand an enormous amount about the behavior that produces great performance, they understand very little about where that behavior comes from. The authors of one study conclude, "We still do not know which factors encourage individuals to engage in deliberate practice." Or as University of Michigan business school professor Noel Tichy puts it after 30 years of working with managers, "Some people are much more motivated than others, and that's the existential question I cannot answer - why." The critical reality is that we are not hostage to some naturally granted level of talent. We can make ourselves what we will. Strangely, that idea is not popular. People hate abandoning the notion that they would coast to fame and riches if they found their talent. But that view is tragically constraining, because when they hit life's inevitable bumps in the road, they conclude that they just aren't gifted and give up. Maybe we can't expect most people to achieve greatness. It's just too demanding. But the striking, liberating news is that greatness isn't reserved for a preordained few. It is available to you and to everyone. |
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